Bellissimo-Faqs | What happens if product is damaged when I receive the goods

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What happens if product is damaged when I receive the goods?

2018-07-20

OK. I fully understand your concern. After all, it's a long journey from China to your country.

If it is proved that product damage happens before container loading, we will be held responsible and replace your goods with components or even the entire product if necessary.

If it is proved that damage is caused by harsh sea transportation, and if our term is CIF, we will claim this to our insurance company and pay the claim to you when successful.

If our term is FOB, you will need to claim this to your insurance company or shipping company.


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